Privacy Policy for Bodapoa
Effective Date: 1 January 2025
Bodapoa is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our taxi and parcel delivery services.
1. Information We Collect
We collect the following types of information when you use Bodapoa’s services:
- Personal Information:When you create an account, request a ride, or use parcel delivery, we may collect personal details such as your name, email address, phone number, and payment information.
- Location Data: For the purposes of providing taxi and parcel delivery services, we may collect location data (GPS coordinates) to determine your pickup/drop-off location and route.
- Transaction Information: We collect details related to your transactions, including the services you use, dates, times, and payment information.
- Communication Data: If you contact us via email, phone, or through our customer support platform, we may retain your communication for quality and support purposes.
2. How We Use Your Information
We use your information for the following purposes:
- Provide and Improve Services: To fulfill ride and parcel delivery requests, provide customer support, and enhance our services based on feedback and usage patterns.
- Personalization: To tailor our services to better meet your needs, such as recommending specific drivers or delivery options.
- Billing and Payment Processing: To process payments for services rendered and send invoices or receipts.
- Communication: To send important notifications related to your rides, deliveries, or account (e.g., updates, confirmations, promotional offers, or service changes).
- Legal and Compliance: To comply with legal obligations and enforce our terms of service.
3. How We Protect Your Information
Bodapoa takes reasonable measures to protect your personal information, including encryption and secure access protocols, to safeguard against unauthorized access, alteration, or disclosure of your data.
- Data Storage: We store your personal and transaction data in secure systems, and access is restricted to authorized personnel only.
- Data Encryption: Payment information is encrypted to ensure your financial details are handled securely.
4. Sharing Your Information
We will not share your personal information with third parties except in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist in delivering the services, such as payment processors, customer support providers, or mapping services.
- Legal Compliance: We may share your information if required by law or to respond to legal requests or protect our rights, safety, and property.
- Business Transfers: In the event of a merger, acquisition, or sale of Bodapoa’s assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: You can access and update your personal information in your account settings or by contacting us.
- Deletion: You can request the deletion of your account and personal data, subject to certain legal obligations.
- Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by following the instructions in the email or contacting us.
6. Children’s Privacy
Bodapoa's services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take steps to delete that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Bodapoa Customer Support
+254 720 307 522
support@bodapoa.com
Nairobi, Kenya
